PRODUCTS Refund policy



No returns or exchange will be accepted after 30 days of delivery.

Your return item must be unused and in the original packaging to be accepted. We will not accept returns/exchanges that are not in their original condition, are damaged or missing parts for reasons other than defects. Items purchased on discount may not be returned for a refund.


To complete your return/exchange, you must first contact Goldwin Europe AG via email, to recieve a claim authorization. We will require proof of purchase.


Please do not send your items back without contacting Goldwin Europe AG first. A return without an authorization may result in delay or denial of the refund.



Refunds (if applicable)

Refunds will be issued only when return item meets above condition and determined defect. Once processed, the amount will go back to the original method of payment within a few days of refund date. Contact your credit card company and/or your bank if you don’t see the refund more than 10 days after a refund notification email. Please note that it may take time before the refund is officially posted.




Upon authorization, mail your product to:


Goldwin Europe AG

C/O Cargocare GmbH

Augartenstrasse 27, 6890 Lusterau, Austria


Customer will be responsible for shipping costs for returns. And the initial shipping costs are non-refundable. We recommend using a trackable shipping service to guarantee that we will receive your returned item.